How service is recorded for workers

If you are employed on wages to do contract cleaning work, your employer is required by law to apply to the Corporation to register you as a worker.

Your employer is required to lodge a Return with the Corporation every three months to advise us of:

  • the period you were employed during the three months
  • when you started or finished employment with them
  • the total ordinary wages paid to you for cleaning work in that three month period and then pay the Corporation a levy on the ordinary wages you were paid.

Levies are payable to the Corporation and are calculated at 1.0% of the ordinary wages of cleaning employees. Prior to 1 July 2021 the levy rate was 1.7%. Any outstanding levy payments for the period between 1 July 2011 - 30 June 2021 are subject to the 1.7% levy rate.

The levy must not be deducted from your wages. It is an extra payment that your employer has to make.

Please Note:  The levy is paid into a fund that will be used to pay workers when they claim an entitlement. Money is not held in an account on behalf of individual workers.

Service credits are recorded for the periods that you are employed in the contract cleaning industry. If you are employed for a full year, you will receive one year (365 days) of service credits for that year.

Service credits are recorded for the period that you are engaged by an employer not on the actual number of days that you have worked. The period includes any days that you were unable to work because you were on worker’s compensation.

You do not have to work in the cleaning industry all the time. You can have a break from the industry for up to four years without affecting your entitlements.

A bonus year (365 days) of service will be credited to workers who were registered in the scheme by 31 December 2011. These workers are recognised as 'Foundation Workers' and this credit will count towards a long service leave entitlement in this scheme.

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