Contact us for Contract Cleaning Industry matters


The Corporation provides a telephone 'HELPLINE' which customers may contact for information on any aspect of either scheme by phoning 13 14 41 for the cost of a local call from anywhere in Australia (call charges may be higher from mobile phones).

Telephone times

The Corporation Helpline is available from 8.30 am to 5pm.

The Corporation aims to answer all incoming calls within 2 minutes, however this is not always possible during peak demand times.  You can assist the Corporation by ringing outside peak hours.

Scheme enquiries

For Contact Cleaning Industry Scheme enquiries please have your worker number or employer number ready when you call.

Levy enquiries

For Contact Cleaning Industry Levy enquiries please have your employer details ready when you call.


We may not be able to provide all requested information to someone who calls on your behalf. Please note the Privacy Guidelines on this site if you are asking someone to call on your behalf.


If you would prefer to email your enquiry please complete the Contact Form and send your message. We will aim to respond to your enquiry by the following business day.

Alternatively, you can also send your general comments by completing our Feedback Form.


  • Head Office:
    32 Mann Street
    GOSFORD NSW 2250
    Office Hours
    8:30 am to 5:00 pm Monday to Friday

What if customers have any problems or suggestions?

Most matters can be resolved directly with the staff member providing customer services.  This should be the first action taken.  If this course of action is not successful or not considered appropriate customers should ask to speak with the staff member's manager, or contact the Support Services Manager on:

Phone: 13 14 41
Post: Locked Bag 3000, Central Coast Mail Centre NSW 2252

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