Customer Commitments
Our Commitment to you
The NSW Customer Commitments are our promise to customers on what to expect when interacting with NSW public services. They are a whole of government guarantee that ensures customers are at the heart of our services.
Easy to access | Act with empathy | ||
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Respect my time | Explain what to expect | ||
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Resolve the situation | Engage the community | ||
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What you can expect from us
In every contact you have with the Long Service Corporation you can expect us to:
- Treat you fairly, with respect and courtesy
- Provide you with accurate, consistent information and options
- Provide a timely and reliable service that meets our service standards
- Make it easy to access our services
- Treat your information lawfully.
How can you help us to help you
We expect you to treat our staff with respect, courtesy and consideration.
We can provide you with a better customer experience if you:
- Provide relevant and accurate information
- Let us know immediately when things change
- Are open and honest
- Work cooperatively with our staff
- Treat staff in a way that is not threatening or abusive.
We value your feedback
We welcome your feedback, whether it's a compliment, suggestion, comment, or complaint.
It will help us improve our services or correct a problem we may not have been aware of.
You can provide feedback by phone, email, letter or online using the Provide Feedback form or the Your Feedback tab located on all pages of our website.
