Customer commitments
Our Commitment to you
The NSW customer commitments are our promise to customers on what to expect when interacting with NSW public services. They are a whole of government guarantee that ensures customers are at the heart of our services.
Easy to access | Act with empathy | ||
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Respect my time | Explain what to expect | ||
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Resolve the situation | Engage the community | ||
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What you can expect from us
In every contact you have with the Long Service Corporation you can expect us to:
- Treat you fairly, with respect and courtesy
- Provide you with accurate, consistent information and options
- Provide a timely and reliable service that meets our service standards
- Make it easy to access our services
- Treat your information lawfully.
How can you help us to help you
We expect you to treat our staff with respect, courtesy and consideration.
We can provide you with a better customer experience if you:
- Provide relevant and accurate information
- Let us know immediately when things change
- Are open and honest
- Work cooperatively with our staff
- Treat staff in a way that is not threatening or abusive.
We value your feedback
We welcome your feedback, whether it's a compliment, suggestion, comment, or complaint.
It will help us improve our services or correct a problem we may not have been aware of.
You can provide feedback by phone, email, letter or online using the provide feedback form.
