Employer returns

Every three months employers need to lodge a return through the employer portal.

Employers must notify us when a worker starts or finishes working for them. This must be done on the first return after the worker starts or finishes employment. When an employer lodges the return they must also pay the levy.

The levy is calculated at 1.0% of the gross ordinary wages of cleaning employees. Before 1 July 2021 the rate was 1.7%. Outstanding levy payments for the period between 1 July 2011 to 30 June 2021 are subject to the 1.7% levy rate.

In your return you need to provide the following information:

  • telephone numbers and email addresses of workers
  • type of cleaning work performed by each worker
  • total amount of ordinary wages paid to each worker for cleaning work during the return period
  • start and finish dates of workers who started or finished in the return period.

From 1 January 2023, employers are to ensure that they do not include any cleaning work performed on commonwealth places in their service returns.

As Commonwealth places fall under the jurisdiction of the Commonwealth Government, work conducted on Commonwealth places cannot be credited under the NSW Contract Cleaning Industry Long Service Leave (CCI LSL) scheme, administered by the Long Service Corporation (LSC).

We are working with the Commonwealth Government to resolve this.

Find more information on Commonwealth places.

Return periods and due dates of returns and levies

Return periodReturn and levy due
1 January to 31 March14 April
1 April to 30 June14 July
1 July to 30 September14 October
1 October to 31 December14 January

An employer does not have to provide information on a return or pay a levy for a worker who is not a registered worker and worked less than five days in the current return.

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