Contact Us

Helpline 13 14 41

Open 8.30am to 5.00pm Monday to Friday.

Email/online enquiries

Contact us here or email Please include your Long Service registration number, full name and date of birth with your enquiry.

Counter services

To support and protect the health of our customers and staff our counter service is CLOSED until further notice.

Postage services

All incoming and outgoing postage services are operating at reduced capacity.

Application for payments

Phone our Helpline on 13 14 41. All claim forms will be sent to our customers via email. Complete the claim form as instructed and return via email for processing.

Paying a building levy

Pay your building levy online by credit card up to cost of works of $6M (incl of GST) and receive your receipt by email. Please be sure to check your email spam folders. If cost of works is above $6M, complete a Levy Payment Form and forward a request for an EFT reference to You will receive a confirmation email with your EFT reference number and the Corporation’s banking details. Once funds are received, the Corporation will forward your receipt to your nominated email address. We are unable to accept cash or cheque payments or post receipts until further notice.  Enquiries may be emailed to or call 13 14 41.

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