Making a claim
Leaving the industry
If you have accrued at least five years of recognised service with us and you have permanently finished work in the contract cleaning industry, you can complete an Application for Payment - Permanently Ceasing Worker form.
- A claim can only be made once 10 weeks have passed since you have permanently left the industry.
- You will no longer be a registered worker with us if you make a claim based on leaving the industry.
- Service recorded interstate can be included when calculating your total entitlement for long service.
- We may need to contact a current or previous employer to verify information when we process a claim.
- Tax will be deducted from your payment at the appropriate marginal tax rate.
Staying in the industry
If you have accrued at least ten years of recognised service with us and you want to take long service leave, you can complete an Application for payment - Worker staying in the industry form.
- You must take time off if you are eligible for this claim.
- You will need to arrange an agreed time to take leave with your employer before lodging your application. The period of leave must be a minimum of two weeks.
- You will only be paid for the number of weeks of leave you take off.
- Service recorded interstate can be included when calculating your total entitlement for long service.
- We may need to contact a current or previous employer to verify information when we process a claim.
- Tax will be deducted from your payment at the appropriate marginal tax rate.
Claiming on behalf of a deceased worker
In the case of a deceased worker who accrued at least five years of recognised service with the scheme, the worker’s personal representative can make a claim on their behalf. Please contact us on 13 14 41 to request an application for payment.
Proving your identity
You're required to prove your identity when making a claim or as a personal representative claiming on behalf of deceased worker.
To prove who you are, you need to provide 1 of the following:
- a certified copy of 1 primary proof of identity document,
- uncertified copies of 2 primary proof of identity documents, or
- uncertified copies of 1 primary and 1 secondary proof of identity documents.
A primary proof of identity document must include your photo, such as a:
- driver licence
- proof of age card
- passport.
A secondary proof of identity document can be one of the following:
- Medicare card
- birth certificate
- bank or credit card
- utilities bill (rates, electricity, water, telephone, gas)
- car registration papers.
