Making a claim
Leaving the industry
If you have accrued at least five years of recognised service with us and you have permanently finished work in the contract cleaning industry, you can complete an Application for Payment - Permanently Ceasing Worker form.
- A claim can only be made once 10 weeks have passed since you have permanently left the industry.
- You will no longer be a registered worker with us if you make a claim based on leaving the industry.
- Tax will be deducted from your payment at the appropriate marginal tax rate.
Staying in the industry
If you have accrued at least ten years of recognised service with us and you want to take long service leave, you can complete an Application for Payment - Staying in the Industry Worker form.
- You must take time off if you are eligible for this claim.
- You will need to arrange an agreed time to take leave with your employer before lodging your application. The period of leave must be a minimum of two weeks.
- You will only be paid for the number of weeks of leave you take off.
Tax will be deducted from your payment at the appropriate marginal tax rate.
In the case of a deceased worker who accrued at least five years of recognised service with the scheme, the worker’s personal representative can make a claim. Download the form.
Service recorded interstate can be used to calculate your total entitlement for long service.
We may need to contact a current or previous employer to verify information when we process a claim.
Proving your identity
We are currently accepting uncertified copies of two forms of identification. One proof of identification needs to include your photo, for example:
- a driver licence
- proof of age card
- passport.
The second proof of identification can be:
- Medicare card
- bank or credit card
- utilities bill (rates, electricity, water, phone, gas)
- car registration papers.
Proof of identity is not required when lodging an application as a personal representative of a deceased worker.
