Contract Cleaning Portable Long Service Scheme FAQs

How much will it cost?

The scheme does not cost anything for workers.
Levies are paid by industry employers only.

When can I claim?

You can claim if you have 10 years (or 3650 days) service credits and you are still working in the industry. If you do this, you must take at least 2 weeks long service leave.

If you have permanently stopped working in the NSW cleaning industry and have at least 5 years (or 1825 days) service you may apply for a pro rata payment.

What is long service?

Long service leave is a benefit available to most NSW workers, where they take two months of paid leave after they have worked for the same employer for 10 years and one month of paid leave for every five years of service.

What do I have to do?

Make sure that we always have your correct contact details.
Every year your statement will be available online that tells you how much service has been recorded for you by your employer/s and gives you a total of how much has built-up.
We will contact you when your annual statement is ready to access.

You should check this statement to make sure that all of the cleaning work that you have done is recorded. If it is correct – then you have nothing to do until your contact details change or the next statement is available.

Why is cleaning different?

In the cleaning industry, it is unusual for someone to work for the same employer for 10 years. To make sure cleaning workers have the opportunity to access a similar benefit to everyone else, the Long Service Corporation set up a special ‘portable’ long service scheme.

How is long service different from superannuation?

Superannuation is a retirement fund in your name that your employer contributes to.
Portable Long Service is a general pool of funds invested on behalf of all workers, not directly deposited into an account in your name. When you have enough service, you can make a claim and take leave from your job and the payment is made by us.

What does ‘Portable’ Long Service mean?

‘Portable’ long service means that it does not matter who you work for – your long service record stays with you and can be added into by any of your employers over the time of your registration or working in the industry. Our scheme recognises service in the NSW cleaning industry, regardless of how many employers you have worked for.

That’s why its important that you keep an eye on your record – and make sure your contact details are always up-to-date!

How does it work?

Employers tell us who works for them, how much cleaning work they have done, and how much they were paid for the work.

The Corporation calculates the ‘levy’ to be paid by the employer as a percentage of each worker’s wage. Your ‘service record’ is updated when your employer lodges their quarterly return.

About the Long Service Corporation

The Long Service Corporation is a statutory body of the NSW Government which is responsible for the management of portable long service schemes for workers in both the building and construction, and contract cleaning industries.

The Contract Cleaning Industry Portable Long Service Leave Scheme commenced 1 July 2011, and the scheme now manages levy collection and payments on behalf of approximately 1,000 employers and 35,000 workers.

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