CCI service credits for breaks in engagement periods - privacy collection notice
How we handle your personal information when you apply for special service credits with the Long Service Corporation.
On this page
Who we are
Why we collect your personal information
The kinds of information we collect
Failure to provide information
How we may use this information
Who we may share your information with
Protecting your information
Your rights
Contact us
Who we are
Your information is being collected by the Long Service Corporation (LSC), an agency within the NSW Department of Customer Service (DCS). DCS gives priority to protecting the privacy of your personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).
If you have any questions about this document, or how we handle your personal information, you can contact our privacy team using the contact details at the end of this notice.
Why we collect your personal information
We collect personal information for the purposes of determining your application for special service credits in accordance with Section 37 of the Contract Cleaning Industry (Portable Long Service Leave Scheme) Act 2010.
The kinds of information we collect
We may collect the following information:
- details of your employment which is not shown in your service history record, including who you were employed by, your employer’s contact details, and the type of work you performed
- details of the reasons you have been unable to work in the cleaning industry, including details of any illness/injury* which has prevented you from working, or any periods of unpaid work or training
- supporting documents to demonstrate why you were unable to work, including a medical certificate or letter from your workers compensation insurer (if applicable)*
- additional personal information if it is required to demonstrate the eligibility requirements for special service credits.
*This information is ‘health information’ and attracts a higher level of protection under the Health Records and Information Privacy Act 2002 (HRIP Act).
Failure to provide information
Your information is provided voluntarily however if you choose not to provide your information, your application for service credits may not be able to be determined.
How we may use this information
We may use the information we collect in the following ways:
- To determine your application for special service credits in accordance with Section 37 of the Contract Cleaning Industry (Portable Long Service Leave Scheme) Act 2010.
- To enable us to administer the contract cleaning industry portable long service payment scheme, including contacting you in relation to your application.
- To support more informed policy making, program management, evaluation, research and service planning as it can facilitate more efficient service delivery for the contract cleaning industry in NSW.
- Other directly related purposes.
Who we may share your information with
If required, we may make enquiries and exchange information with other NSW Government agencies, or other states, territories and/or the Commonwealth for the purposes of recognising eligible work and long service leave payments recorded in another state or territory, verifying the information you provide or requesting additional information. We may disclose your information with such bodies for these purposes.
We will not disclose your information to anybody else unless we are authorised or permitted to do so by law or where you have given consent. For more information, see our Privacy Statement.
Protecting your information
We have measures in place to help protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse.
We will store and manage your information in accordance with the provisions of the PPIP Act and the HRIP Act.
We will only keep information for as long as we need it to fulfil the purposes we collected it for. After which, the information will be disposed of securely in accordance with the State Records Act 1998 and any other applicable legislation.
See our Privacy Management Plan or visit our page on Privacy, for more information.
Your rights
Subject to certain conditions, you have the following rights in relation to your personal information:
- The right to request access to your personal information.
- The right to request correction of your personal information.
If you wish to invoke any of the above rights, please contact us using the details below.
Contact us
If you would like to make a privacy enquiry or complaint, you can contact us by writing to:
lscprivacy@longservice.nsw.gov.au
Long Service Corporation
Locked Bag 3000,
Central Coast MC NSW 2252
