Cancellation of registration

Legislation requires that registered workers who either do not work in the building and construction industry or do not get service credits for four or more consecutive years will have their registration cancelled.

Leaving the scheme

A worker's registration in the scheme is cancelled when it is clear that a worker will not be recording further service in the scheme and therefore is unlikely to reach a point of eligibility to make a claim for a long service payment.

Registered workers will be cancelled from the scheme when:

  • They retire and make a claim for a long service payment from the Corporation.
  • They are medically incapacitated and claim for a long service payment from the Corporation on this basis.
  • They make a claim for a long service payment because they are no longer working in the building and construction industry.
  • The estate of a deceased worker claims for a long service payment from the Corporation.
  • They do not record any service in the scheme for four consecutive years and do not have at least five years of service recorded in the scheme. Workers in this situation have 42 days from notification to appeal their cancellation.

Workers can apply to have their own registration cancelled via the online Worker Portal. This means they will no longer receive an annual statement or any other communications from the Long Service Corporation.

Not recording service for four consecutive years

If you're registered in the scheme, but haven't recorded any service credits for four consecutive years, your registration may be cancelled or suspended.

Before this occurs, in each case the worker will be notified by LSC of action being taken to cancel or suspend their registration. Workers in this situation have 42 days from notification to appeal their cancellation to the independent Building and Construction Industry Long Service Payments Committee (Industry Committee).

If you have less than five (5) years recorded service, and no service has been recorded for the last four years, your registration will be cancelled. This means you lose all your entitlements in the scheme.

If you have five (5) years or more recorded service, your registration may be suspended. This means that your recorded service will be retained and you are able to claim a long service payment or continue to record service if you resume eligible work in the building and construction industry.

Any worker who may be in this position should check that their record is up to date by calling us on 13 14 41.

They should also check whether they may be eligible for non-service days due to certain personal circumstances, special service credits for certain work and training situations or whether they are entitled to claim a long service payment.

Cancellation means that at the conclusion of the set appeal period the worker's registration will be terminated and there is no right to any accumulated service in the worker's record. Workers who have less than five years recorded service cannot be suspended and will be cancelled.

Suspension means that the worker will still be able to make a claim for long service payment on their accumulated service in their record, however LSC will no longer mail any notifications of any kind to them. Only workers who have five (5) or more years of accumulated service in the scheme will have their record suspended. A suspended registration will be reactivated if the worker resumes eligible work in the building and construction industry, but service cannot be recorded for the period the registration was suspended.

Registered workers who are not working in the building and construction industry any longer or who have not worked in the building and construction industry for some time should check to see if they are eligible to make a claim for a long service payment.

Protecting your record from Cancellation

Registered workers who are not able to record service in the scheme for special reasons may apply for "service preservation days" which enables them to extend the period before cancellation or suspension action is taken by the Corporation in relation to their registration.

The special reasons are:

  • Unable to work due to pregnancy
  • Caring for someone and in receipt of a Commonwealth Carer Payment
  • Performing building and construction work while employed by a government authority or local council under an arrangement where they are not entitled to accrue long service benefits for that period

Application for such special service preservation days must be supported in accordance with the requirements on the Application Form.

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