Service return
Important update: service returns financial year 2024/25
You're registered as an employer with the Long Service Corporation (LSC) and haven't advised us if you've employed any workers during the 2024-25 financial year.
What do I need to do?
You'll need to take action by 23 June 2025, or your registration will be deactivated.
Access the portal to either add/restart workers or complete a cease trading request if you no longer employ eligible workers.
Note: This is not a service return. If you add workers, you will receive a service return notification from 1st July.
Access portal
- Go to the portal.
- Select the Employer tile.
- Enter your registered email address and password.
- Select the Log in button.
Note: If you haven't logged in to the portal, select the Forgot password link and follow the instructions to verify your details.
Did you employ workers in the financial year 2024-25?
Yes, I employed workers
If your business employed workers who performed eligible building and construction work in NSW, you have a legal obligation to record their service.
How to add a new worker
- Select the Workers tab.
- Select the Add New Workers tab.
- Review the information on the screen and follow the link to learn more about worker eligibility if required.
- If the worker is eligible select the Continue button.
- Verify you’ve read and understood the declaration by checking the boxes.
- Select the Add New button.
How to restart a worker
- Select the Workers tab.
- Select the Restart Previous Workers tab.
- Under Previously Employed Workers, type in the search bar either their worker number, name or date of birth.
- Select the relevant Worker Number.
- Scroll to the Worker Employment Details section.
- Select the Restart Worker button.
For more information on how to add workers, read our employer guides.
Service return facts
What is a service return?
LSC send service returns from 1st July each year. It is a is a list of workers employed by your business as at 30 June each financial year. It's your responsibility to notify us when workers start and end employment, and to record service for your workers by completing a return each financial year.
This notification is not a service return.
Why complete a service return?
Completing a service return is a legal obligation and allows workers to have service credits recorded by their employer when performing eligible building and construction work in NSW.
There's no cost to complete a return and your workers will benefit from having service recorded.
What if I pay long service leave directly to an employee?
You may be entitled to a payment if you pay a worker long service leave under the Long Service Leave Act 1955. Prior to payment, you'll need to notify us of your intention to pay long service to your worker via the portal.
Note: Any periods of service not recorded on time will be excluded from your employer payment.
If a service return is not completed by 31 July:
- You'll have not met your legal obligations.
- LSC will consider the appropriate action to be taken.
Learn about your legal obligations.
Penalties for non-compliance
Failure to confirm by 31 July each year workers employed as at 30 June preceding
Maximum penalty – $2,200
Failure to add or register a worker within 7 days of employment commencing
Maximum penalty – $2,200
Failure to terminate (remove) a worker within 7 days of employment ceasing
Maximum penalty – $2,200
Failure to notify LSC prior to paying long service leave
Maximum penalty – $2,200
Failure to keep required books and records
Maximum penalty – $2,200
A person shall not wilfully delay or obstruct an Investigator performing their duties
Maximum penalty – $5,500
Make false or misleading statements
Maximum penalty – $5,500
