BCI report missing service – privacy collection notice
How we handle your personal information when you apply for special service credits with the Long Service Corporation.
On this page
- Who we are
- Why we collect your personal information
- The kinds of information we collect
- Failure to provide information
- How we may use this information
- Who we may share your information with
- Protecting your information
- Your rights
- Contact us
Who we are
Your information is being collected by the Long Service Corporation, an agency within the NSW Department of Customer Service. The NSW Department of Customer Service gives priority to protecting the privacy of your personal information, in accordance with the Privacy and Personal Information Protection Act 1998 (PPIP Act).
If you have any questions about this document, or how we handle your personal information, you can contact our privacy team using the contact details at the end of this notice.
Why we collect your personal information
We collect personal information for the purposes of determining your application for special service credits in accordance with Part 3, Division 3, Sections 21 to 25 of the Building and Construction Industry Long Service Payments Act 1986.
The kinds of information we collect
We may collect the following information:
- details of your employment which is not shown in your service history record, including who you were employed by,your employer’s contact details, and the type of work you performed
- supporting documents to demonstrate your employment such as payslips, tax returns, and apprenticeship papers (if applicable)
- details of the reasons you have been unable to work in the building industry, including details of any illness/injury* which has prevented you from working, or any periods of unpaid work or training
- supporting documents to demonstrate why you were unable to work, including a medical certificate or letter from your workers compensation insurer (if applicable)*
- additional personal information if it is required to demonstrate the eligibility requirements for special service credits
*This information is ‘health information’ and attracts a higher level of protection under the Health Records and Information Privacy Act 2002.
Failure to provide information
Your information is provided voluntarily however if you choose not to provide your information, your application for service credits may not be able to be determined.
How we may use this information
We may use the information we collect in the following ways:
- To determine your application for special service credits in accordance with Part 3, Division 3, Sections 21 to 25 of the Building and Construction Industry Long Service Payments Act 1986.
- To enable us to administer the building and construction industry portable long service payment scheme, including contacting you in relation to your application.
- To support more informed policy making, program management, evaluation, research and service planning as it can facilitate more efficient service delivery for the building and construction industry in NSW.
- Other directly related purposes.
Who we may share your information with
We will not disclose your information to anybody else unless we are authorised or permitted to do so by law or where you have given consent. Our privacy statement provides further information about how we may share personal information.
If required, we may make enquiries and exchange information with other NSW Government agencies, or other states, territories and/or the Commonwealth for the purposes of recognising eligible work and long service payments recorded in another state or territory, verifying the information you provide or requesting additional information. We may disclose your information with such bodies for these purposes.
Service NSW
Service NSW provides a digital front door for this application, and your MyServiceNSW Account may be used to initiate this application and verify your identity. ServiceNSW collects and uses your personal information to:
- Initiate the application using your MyServiceNSW Account details.
- Verify your identity with the Document Verification Service.
- With your consent, share details from your MyServiceNSW Account with the Long Service Corporation.
Other information that you provide through the application to demonstrate your eligibility for registration will not be collected or stored by Service NSW.
Service NSW maintains and uses your personal information for internal administrative purposes, including for the purposes of our interactions with you.
For more information about how Service NSW handles personal information, please visit the Service NSW privacy statement or contact privacy@service.nsw.gov.au
Protecting your information
We have measures in place to help protect your personal information from loss, unauthorised access, use, modification, disclosure, or other misuse.
We will store and manage your information in accordance with the provisions of the PPIP Act and HRIP Act.
We will only keep information for as long as we need it to fulfil the purposes we collected it for. After which, the information will be disposed of securely in accordance with the State Records Act 1998 and any other applicable legislation.
See our privacy management plan or visit our page on privacy for more information about how we manage your personal information.
Your rights
Subject to certain conditions, you have the following rights in relation to your personal information:
- The right to request access to your personal information
- The right to request correction of your personal information
If you wish to invoke any of the above rights, please contact us using the details below.
Contact us
If you would like to make a privacy enquiry or complaint, you can contact us by writing to:
lscprivacy@longservice.nsw.gov.au
Long Service Corporation
Level 3, 32 Mann St
Gosford NSW 2250
