Manage your registration
Understand what you need to do to keep track of and manage your portable long service registration.
On this page
How to manage your registration
If you take a break from the community service sector
Service credits for breaks in employment
Service credits if your employer is insolvent
If you work in other states or territories
Related information
How to manage your registration
Complete your registration
If you are eligible, you will receive an invitation to register with the scheme when your employer includes you in their service return.
You must complete your registration through your MyServiceNSW account.
As part of registration, you will:
- complete a proof of identity check
- answer eligibility questions.
When your registration is complete, you will receive an Long Service Corporation Worker Reference ID.
Keep this number. You must use it for future work with all your employers.
If you work for more than 1 employer
All eligible service counts, even if you work for more than 1 employer.
You will receive a separate invitation from each employer. You must confirm each enrolment. This links your service with each employer in the system.
Each employer submits a quarterly service return for the days you work for them.
You will see:
- one combined balance in the Worker Portal
- a service history showing the returns from each employer.
Confirm your service
You must confirm your service with each employer. This makes sure the service they submit is recorded correctly on your worker record.
Keep your details up to date
Keep your details current so you do not miss important information or entitlements.
You'll be able to update your details in the Worker Portal from 29 April.
If you take a break from the community service sector
You do not have to stay in the community service sector to maintain your service record. You can have a break from the industry for up to 4 years without affecting your entitlements.
Long Service Corporation can decide to extend this time by adding non-service days to a worker’s record, preventing the cancellation of a worker’s registration.
Non-service days will only be added if suitable evidence is provided. Non-service days are not service credits and do not count towards your total recorded service.
Non-service days include:
- interstate work
- work on a Commonwealth place
- worker of a Government and/or Council under an arrangement that did not provide for making payments of long service benefits
- worker receiving a Commonwealth Carers allowance
- worker with personal illness/injury
- worker who has been unable to work due to a serious illness or injury of a family/household member
- worker who has been unable to work due to death of a family/household member
- worker was unable to work due to pregnancy or pregnancy related conditions
- worker who has been unable to work due to being a victim of domestic or family violence.
Service credits for breaks in employment
As a registered community service worker, you can apply for service credits for breaks in your employment (maximum of 3 months service credits) when you were:
- unable to work due to an illness or injury, whether the illness or injury was work related or not
- undertook a community services training course recognised by the Long Service Corporation
- undertaking voluntary community services work in the event of a Declared Emergency in NSW
- performing work, other than community services work, in accordance with workers compensation as a result of an injury.
Service credits if your employer is insolvent
As a registered community service worker, you can apply for service credits if you are missing service due to your employer becoming insolvent.
Service credits are allocated based on evidence you supply for the missing period during an employer’s insolvency or administration.
If you work in other states or territories
The Long Service Corporation covers community service work you do in NSW.
Victoria, ACT, Queensland and South Australia have similar portable long service schemes for the community services industry.
Service recorded with another portable long service scheme may be used to maintain your NSW registration and calculate towards your entitlement for long service payments.
