Employer Portal guide
Learn about the tasks that you can complete in the Employer Portal.
Getting started with the Employer Portal
Employers need to complete 4 tasks each quarter to meet their obligations under the Community Services Sector (Portable Long Service Leave) Act 2024:
- Access the portal.
- Enter or upload your workers.
- Submit service returns.
- Make levy contributions.
To use the Employer Portal, you need:
- a MyServiceNSW Business Account, and
- to be registered as an employer for the Community Services Industry (CSI) Portable Long Service Leave Scheme.
Registered employers are listed in the Employer Look Up Tool.
Before starting, check that your business details and delegates are up to date in your Service NSW Business Profile.
Open the headings below for information on the portal functions.
Access the Employer Portal
To access to the Employer Portal:
- Log in to your MyServiceNSW Business Account from the LSC website.
Manage your employer profile
You can invite other users to act on behalf of your business and update their access or permissions any time.
Select Business details in the home bar to begin.
Manage your workers
Enter or upload workers
You can add workers in 2 ways:
- enter their details one at a time, or
- upload a CSV file to add multiple workers at once.
Make sure you include all required information, such as:
- first name and family name
- date of birth
- employment start date
- email and address details.
After adding workers, you can view and manage both current and previously enrolled workers. You can filter records by active, inactive, or registration status.
Select Manage workers in the home bar to begin.
Workers will receive an invitation to register with the scheme. They must complete their registration using their MyServiceNSW account, including:
- proof of identity check
- eligibility questions.
Once their registration is complete, they receive an LSC Worker Reference ID.
Manage service returns
Submit a service return
Service returns are classified as ‘active’ or ‘completed’ so you can track your business’ reporting obligations.
To complete a service return, select the quarterly reporting period and ensure you have:
- current worker details
- gross ordinary wages for each worker
- a reason for any worker recorded with $0 gross ordinary wages
- employment end dates for workers who have ceased employment with your organisation.
You can save your progress at any time and submit your service return once all required information is entered.
Service returns must be submitted by the specified quarterly deadline to comply with scheme requirements.
Select Service Returns in the home bar to begin.
Manage levy contributions
Make a levy contribution
You can view and manage all levy notices for your business. Use filters such as return period and payment status to see which levies are paid, due or overdue.
Before paying, make sure your account has enough funds available.
You can pay levy contributions electronically using:
- credit or debit card
- PayID
- PayPal
- BPAY
- Google Pay.
Select Levies in the home bar to begin.
Get support
Call 13 14 41 (Monday to Friday, 8.30am - 5pm) or email info@longservice.nsw.gov.au for further help.
