Corporation COVID-19 updates

Reduced wait to payment for contract cleaning workers leaving the industry

The previous 20 week wait for contract cleaners leaving the industry claims to be paid has now been permanently reduced to 10 weeks.

This change is part of the COVID-19 and Other Legislation Amendment (Regulatory Reforms) Act 2022.

From 1 April 2022, the following permanent changes include:

  • contract cleaners leaving the industry claims will be paid to workers after 10 weeks, instead of 20 weeks.
  • contract cleaning workers, who have five or more years recorded service and who are permanently leaving the industry, can access their long service benefits after 10 weeks of leaving the industry.

We will continue to investigate other measures to help workers and employers under current circumstances and will provide advice as appropriate.

Service update

In delivering our services in the COVID-19 pandemic environment, our focus remains on supporting our customers. As the situation evolves, longer than usual wait times may occur. We ask you to refer to our website updates and thank you for your patience during this time.

Helpline 13 14 41

Open 8.30am to 5.00pm Monday to Friday.

Email/online enquiries

Contact us here or email info@longservice.nsw.gov.au. Please include your Long Service registration number, full name and date of birth with your enquiry.

Counter services

To support and protect the health of our customers and staff our counter service is CLOSED until further notice.

Postage services

All incoming and outgoing postage services are operating at reduced capacity.

Application for payments

An Application for Payment (claim form) is not available for downloading. You can lodge your claim online via the portal (if eligible) or contact our helpline on 13 14 41 to request a form to be provided to you.

Paying a building levy

Pay your building levy online with your Long Service Corporation account using Visa, Mastercard, BPay, PayPal, PayID (limits on maximum payments) or EFT on application. Receipts will be automatically attached to the levy payment in your LSC account for download. Enquiries may be emailed to levy@longservice.nsw.gov.au or call 13 14 41.

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