FAQs Employer Returns

How do I determine the start and end dates for my employees?

An employee’s start date is:
  1. A date agreed to by both parties for the employee to commence performing cleaning work in NSW, or
  2. In the absence of an agreed date, the date the offer of employment to perform cleaning work in NSW is accepted by the employee, or
  3. A date provided for in any applicable industrial instrument, or
  4. In absence of any of the above dates, either the first date eligible work was performed or the first date of the first quarter in which the worker performed eligible work will be used.
An employee’s end date is:
  1. A date agreed to by both parties that the contract of service to perform cleaning work in NSW will end, or
  2. The date the employer terminates the employee’s contract of service, or
  3. The date the employee terminates the contract of service, or
  4. In absence of any of the above dates, either the last date eligible work was performed or the last date of the last quarter in which the worker performed eligible work will be used.

What is included in Gross Ordinary Wages?

Gross Ordinary Wages are the gross wages (before tax and any other deductions) paid to the worker for cleaning work and include:

Award or over award rate of pay; weekend work and public holidays penalty rates on normal rostered shifts forming ordinary hours of duty; Toilet/Refuse allowance; Broken Shift allowance; RDO’s; Long Service and Annual leave (where taken as leave); Bereavement leave, Personal/Carer’s leave; Casual loading; Sick leave; Public holidays; Workers compensation payments (where made directly by the employer); jury service; first aid allowance.

What is excluded from Gross Ordinary Wages?

Gross Ordinary Wages DO NOT include:

Overtime; travel allowance; meal allowance; leave loading, superannuation, lump sum payments for accrued annual leave, sick leave or long service leave paid out on termination; payments in lieu of notice; Christmas bonuses and ex-gratia payments; payments for materials and equipment, one off bonuses; protective clothing allowance; workers compensation payments (paid direct by the insurance company); redundancy payments.

Note: this is not an exhaustive list and you should contact the Corporation for more specific advice if necessary.

Who is covered?

Workers are those who perform cleaning work for an employer in the contract cleaning industry including full time, part time and casual cleaners.

Cleaning work is work that has, as its only or main component, the bringing of premises into, or maintaining premises in a clean condition.

Typical examples include:

Mopping; vacuuming; dusting; sweeping; carpet cleaning; high pressure cleaning of pavers, walkways and buildings; window and gutter cleaning; graffiti removal (not via over painting); swimming pool cleaning (not repair &/or maintenance work); housekeeping; cleaning of stadiums and public areas, cleaning and sanitisation of food processing plants.

Note: This is not an exhaustive list and you should contact the Corporation for more specific advice if necessary.

Who is not covered?

Workers who spend the majority of their time performing the following are NOT eligible:

Lawn mowing; garden maintenance, sanitary hygiene control, cleaning mobile plant and equipment, rubbish removal by vehicle, removal of waste oil/septic tank/ grease traps; general handy man work; initial or final cleaning on new construction.
Subcontract cleaners (working on their ABN and invoicing you); Administration/office staff; supervisors (who are NOT engaged in physical cleaning work for the majority of their time); working directors; Partners; Trustee’s; an employee who is not registered with us and works for you for less than 5 days during the current return period.

If you have mistakenly reported for someone who is not covered then you should contact the Corporation on 13 14 41.

Note: This is not an exhaustive list and you should contact the Corporation for more specific advice if necessary.

What if I have ceased trading?

If you have ceased trading you need to ensure all quarterly returns are lodged and levies paid up until the date of the last employee, eg last employee was terminated 15 May 2013, the Apr - Jun 2013 return would need to be lodged and all levies paid. If this has been done please send an email to us and advise the date the business ceased employing workers.

What if I have changed entities?

If you have changed business entities you need to ensure all quarterly returns are lodged and levies paid up until the last date that your business entity employed cleaning workers. Please send a email and advise us the date your first business ceased employing workers. If your business is now operating under a new entity and employing cleaning workers on wages you need to complete a new Employer Registration Application which can be downloaded here.

What if I have incorrectly reported Gross Ordinary Wages/Start Date or Termination Date?

Please email the Long Service Corporation and report the details of the correction your require.

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